Client Relations Executive

Company: Black Professionals Network
Location: Miami
Posted on: May 24, 2025

Job Description:

ADP is hiring a Client Relations Executive for Key Accounts.Are you ready to flex your leadership expertise and guide the overall activities of a client-facing Human Resources service team working in the Field, ensuring service excellence for our clients? Can you handle the responsibility of ensuring an overall productive and enjoyable working environment for our associates? Are you ready to manage a diverse client book of California accounts? Do you enjoy working through client challenges and providing creative solutions? Do you have a knack for building relationships, working through contract negotiations, and retaining clients? Well, this may be the role for you. Ready to make your mark?In this role, the Client Relations Executive (CRE) is responsible for both HR consulting and overall Account Management, driving client retention by relentlessly monitoring and managing clients' experience and success. With and through their team of HR professionals, the CRE partners with all levels of ADP service partners and Client leadership to drive a favorable end-to-end client experience - one which results in a long-term and valued partnership. The CRE will initiate interventions to address any areas of client retention, including client satisfaction, client experience, and overall value recognition. The CRE identifies client risk and acts as the primary agent for driving save and retention activity, enlisting the many ADP resources available to address and remedy client concerns thereby sustaining a long-term partnership with ADP.WHAT YOU'LL DO: ResponsibilitiesWhat you can expect on a typical day:

• Client Focus: The CRE serves as service and talent leader to an assigned team and client base as it relates to the delivery of World Class Service. The CRE will reinforce the value of our services in direct discussions with clients, addressing our pricing and invoicing philosophy in a manner designed to retain the client. The CRE will monitor client survey scores and maintain them at a level established by Senior Leaders. The CRE will maintain a relationship with local Sales Leaders, providing support when possible to the sales process. Manage escalated issues and provide direction internally, as well as updates to the client. Possesses strong presentation skills, executive presence, business acumen, and an ability to articulate and manage to clients' desired outcomes. The CRE is able to manage difficult situations effectively and with the highest standard of integrity.
• People Leadership: The CRE will provide overall direction and leadership to Field HR Business Partners, managing the activities of team members in multiple locations through frequent communication, direction, development, and coaching. Manage relationships with key stakeholders. Establish clearly defined individual performance goals and objectives; communicate these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conduct annual performance reviews on all team members. Develop leaders for succession.
• Contract Management and Success Measurements: The CRE understands all components of their clients' contracts, including pricing components, service level agreements, and the clients' service history. The CRE reports on progress against Key Performance Indicators and Business Goals, monitoring and managing client success while being able to effectively use data to provide actionable insights.
• Operational Execution: The CRE is responsible for ensuring team Key Performance Indicators are met, driving overall goal attainment focused on client retention, Net Promoter Score (NPS) surveys, and other fiscal- and people-oriented goals. The CRE coordinates and collaborates, within a highly matrixed global organization, including Sales, operational, service and product management partners to drive issues to closure, oversee completion of complex projects, improve efficiency and quality of end-to-end experience, and influence the product roadmap to enhance the overall client experience and deliver on the client's success milestones.TO SUCCEED IN THIS ROLE:
• At least eight years of managing and consulting with small- and mid-sized clients, focused on strategic account management.
• At least five years of General Management, Sales or Management Consulting Experience, Client Success Management.
• Be very comfortable with technology and learning new software.
• Very proficient in the Microsoft Office Suite, including Excel and PPT.
• Demonstrated skills in analytics and research, client relations, executive presentations and cross-functional project management.
• Experience with Human Capital Management solutions and technology.
• Some travel required.
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.BONUS POINTS FOR THESE: Preferred Qualifications
• Bachelor's Degree.
• MBA or advanced degree.
• A working understanding of a Professional Employer Organization (PEO).
• A demonstrated working knowledge of Salesforce Client Relations Management software.
• Previous experience managing client/customer retention and service teams.
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Excellent collaboration, organizational, time management, customer service and problem-solving skills.
• Ability to work and thrive in a team environment, focused on achieving results.YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of
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Keywords: Black Professionals Network, Davie , Client Relations Executive, Other , Miami, Florida